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Store Policy

Notice of Privacy

We know the importance of Personal Identification Data and the care that we provide them is vital to us. This Notice is to assure you that the information you provide us will be treated with the utmost responsibility. The personal identification, geo-location, contact and financial data requested are processed by JUAN CARLOS CALDERON JAEGER., In his capacity as responsible, with address at Calzada Emiliano Zapata 940-A, Colonia Terán, CP: 29050, Tuxtla Gutiérrez, Chiapas, Mexico. What's App Empresarial: 961 6541460, with the following primary purposes:

Your personal information, in addition to being necessary to provide you with an efficient service with the highest quality standards, will be used to provide the services and products you have requested, inform you about changes in them, and evaluate the quality of the service we provide. For the aforementioned purposes, we require to obtain the following personal data:






However, you may express your refusal for the processing of your Personal Data regarding secondary purposes within a period of 5 business days after having granted your consent to this Privacy Notice by submitting a written statement stating such refusal to the address that above: in Calzada Emiliano Zapata 940-A, Colonia Terán, ZIP: 29050 Tuxtla Gutiérrez, Chiapas, Mexico

We inform you that, when you register your account, make a purchase or register on our website, we will collect your Personal Data and obtain your consent for these purposes in accordance with the provisions of this Notice Of privacy.

In addition to the information you provide us, Café FINCA UNION may collect information such as the IP address, MAC address, type of user's browser, domain name and specific pages within the site through which they had access, as well as the interaction time with the CAFÉ FINCA UNION website, cookies and web beacons in order to fill in statistics on the browsing behavior of our users and direct you, on the same site, information on products that may be of interest to you. The personal information that you provide us is stored in controlled databases with limited access. In the case of the use of cookies, the "help" button found on the toolbar of most browsers will tell you how to avoid accepting new cookies, how to make the browser notify you when you receive a new cookie or how disable all cookies.

When buying a product online, you will be asked for bank details which will be handled in a secure, complete and confidential way since we use SSL security certificates signed by a valid certifying entity (Let's Encrypt), which are created by a SHA256 encryption algorithm implemented under the secure TLS 1.2 protocol in such a way that the information sent is transmitted encrypted to ensure its protection. To verify that you are in a protected environment, make sure an “S” appears in the navigation bar (“https: // ¨).

Your Personal Data will be treated based on the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility in terms of the Legislation. The confidentiality of your Personal Data will be maintained by establishing and effectively maintaining administrative, technical and physical security measures, to prevent its damage, loss, alteration, destruction, use, access or improper disclosure.

In case of making any modification or update to this Privacy Notice, it will be made known to you on this page, always indicating the update date.

If you consider that the protection of your Personal Data has not been properly addressed, we inform you that you can go to the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI). For more information, consult the following website:


ADDRESS: Calzada Emiliano Zapata 940-A, Colonia Terán, ZIP: 29050 Tuxtla Gutiérrez, Chiapas, Mexico

What's App Empresarial: 961 6541460


Or visit our website

Terms and conditions of use

Welcome to, who offers you website functions and other products and services when you visit or shop at, use Café FINCA UNION products or services, use applications for mobile devices or use software made available by in relation to the foregoing provides the Services under the following Conditions.

By using Services, you accept these Conditions. Please read them carefully.


We ask you to review our PRIVACY NOTICE, which also governs your use of the Services, so that you are aware of our practices.


Every time you use a Finca Union Coffee Service or send us an email, text message and other communications from any device, you are communicating with us electronically. You agree to receive communications from us electronically in a variety of ways, for example through the following types of data messages: email, text messages, push notifications from our app, or through notices and messages posted on this website or through others. Café Finca Union services, such as our Message Center. You agree that all contracts, notices, messages, and other notifications and communications that we send you by electronic means satisfy any legal requirement in writing and have full legal effect and validity.


All content hosted or made available through any of the Café Finca Union Services, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data collections are the exclusive property of Café Finca Union and is protected by Mexican, international and United States of America intellectual property laws.


The following is a non-limiting list of the registered trademarks of Café Finca Unión: Café Finca Union Additionally, the graphics, logos, page headers, button icons, scripts and service names that appear included or are available at Through the Café Finca Unión Services they are trademarks or represent the commercial image of Café Finca Union. The registered trademarks or the commercial image of Café Finca Union may not be used in relation to any product or service that does not belong to Café Finca Union, or in any way that is likely to cause confusion among users or that may belittle or discredit Café Finca Union.


Subject to your compliance with these Conditions of Use and the General Conditions of the applicable Services as well as the payment of the applicable price, where appropriate, Café Finca Union or its content providers grant you a limited, non-exclusive, non-transferable license. and not sub-licensable, of access and use, to the Services of Café Finca Union for personal non-commercial purposes. This license does not include any right of resale or commercial use of any of the Café Finca Union Services or their contents; any right to compile or use any list of products, descriptions or prices; any right to make any use derived from the Services of Café finca union or its contents; to download or copy any account information for the benefit of another company; nor the use of search and data extraction tools or robots or similar.

Café finca union and its licensors, suppliers, editors, rights holders or other content providers reserve any right that is not expressly included in these Conditions of Use or in the General Conditions of Services. The reproduction, duplication, copying, sale, resale or exploitation of any kind of the Café Finca union Services or any part of them for commercial purposes is not permitted, in each case without our prior written consent. It is also not allowed to place or use placement techniques to introduce any trademark, logo or other information protected by copyright (including images, text, page layouts or formats) of Café Finca Union without the corresponding prior written consent. The use of meta-tags (meta tags) or any other "hidden text" that uses the names or brands of Café Finca Union is not allowed without our prior written consent. You will not be able to make an incorrect use of the Services of Café Finca Union. You are only allowed to use the Café Finca Union Services in a lawful manner. Any breach by you of these Conditions of Use or the General Conditions of the Services will lead to the termination of the licenses granted by Café Finca Unión.


You may need to create your own Café Finca Union account, access it and have a valid payment method associated with your account to use certain Café Finca Union Services. In the event of a problem with your selected payment method, we may charge any other valid payment method associated with your account. You can manage your Payment Options by logging into your account. When you use the Services of Café Finca Union, you are responsible for maintaining the confidentiality of your account data and your password, as well as restricting access to your computer and other devices, and you assume responsibility for any activities carried out from your account or using your password.

Café Finca Union markets products for minors, but sells them to adults, who can purchase them with a credit card or other authorized payment method. If you are under 18 years of age, you can use the Café Finca Union Services only with the participation and involvement of one of your parents or guardians.

Café Finca Union reserves the right to cancel accounts, remove or edit content, cancel orders in case of violation of these Conditions of Use, General Conditions of Services or any policy, terms and conditions of Café Finca Union, rights of third parties or commission of a crime or any conduct that damages the reputation of Café Finca Unión or the customer experience.


Users will be able to publish their opinions, comments, photographs, and other content; send communications; and submit suggestions, ideas, comments, questions or other information, provided that their content is not illegal, obscene, abusive, constitutes an assumption of threat or defamation, or invades the privacy of third parties, infringes intellectual property rights or of any other form is offensive to third parties or objectionable, nor does it consist of or contain computer viruses, political propaganda or advertising content, chain mail, mass mailing or constitutes any other type of "spam". The use of false email addresses is not allowed, nor is it allowed to impersonate the identity of another person or entity, nor to falsify in any other way the origin of any content. Café Finca Union does not guarantee to regularly review published content, but we reserve the right to remove or modify such content.

By posting any content or submitting any material for publication, and unless otherwise indicated, you grant Café Finca Union the non-exclusive, free, perpetual, irrevocable and fully sublicenseable right to use, reproduce, modify , adapt, publish, translate, create and exploit any derivative works and distribute and display their content throughout the world and through any medium. The ability to use the Café Finca Union website and the Café Finca Union Services is the only compensation for the rights you grant us for the content and other materials that you send or publish. You agree that the only compensation you will receive for the rights granted to Café Finca Union with respect to the materials and content that you send or publish is the right to use the Café Finca Union website and the Café Finca Union Services. It is understood that the foregoing is granted for the maximum allowed according to the applicable legislation. You grant in favor of Café Finca Unión and its sublicensees the right to use the name provided by you in relation to said content, if they so choose. You declare and guarantee to be the owner or in any other way control all the rights to the content that you may publish; that the content you provide is accurate; that the use of said content will not imply any breach of this policy and will not entail any harm to any person or entity; and that you will indemnify Café Finca Union with respect to any claims in relation to the content that you provide. Café Finca Union has the right but not the obligation to monitor and edit or remove any activity or content. Café Finca Union assumes no responsibility for any content posted by you or any third party.


All products purchased at Café Finca Union are carried out through a shipping contract. Ownership and risk of loss of the products will transfer to you at the time we deliver the products to the appropriate carrier. You expressly agree that we will charge you for your purchase either at the time they are sent to you or, if you choose to pay with interest-free Months, gift cards or with Finca Unión Coffee Balance at the time your order is processed. does not assume ownership of the returned product until it is received at the return address. We reserve the right, at our discretion, to refund the amount of the product without requiring its return. In this case, the ownership of the product whose price has been refunded will not pass to


All product information on our website is provided for informational purposes only. Before using the products always read the product labels, warnings and instructions for use. Café finca union tries to be as accurate as possible. However, Café finca union does not guarantee that the descriptions or content of any other Café finca union Service is accurate, complete, reliable, current or free of errors. If you consider that a product offered at Café finca union does not meet its description, the only recourse at your disposal will be to return it, as long as it is returned unused and in accordance with the Returns Policy.


Except as indicated separately, all prices displayed through the Café finca union Services include taxes.

Except to the extent otherwise indicated, the List Price or Suggested Price that appears for products in any finca union Coffee Service represents the retail price listed on said product, suggested by the manufacturer or supplier, or estimated. in accordance with standard industry practices; or the estimated retail price of a comparable product offered elsewhere. The List Price or Suggested Price is a comparative price estimate and may or may not represent the current price in all locations on a given date. For certain products offered as a set, the List Price or the Suggested Price could represent “open inventory” prices, which means the sum of the manufacturer's suggested or estimated selling price for each of the products included. on the set (game). When the product is offered for sale by one of our merchants, the List Price or Suggested Price may be provided by the merchant.


All information and details regarding the availability, shipping or delivery of a product are only estimates. When you place your order, we will send you a message confirming receipt of your order. In the event that for any reason, during the processing of your order, the product ordered by you is no longer available, no charge will be made for those products except in the event that you have chosen to pay with Months without interest, cards as a gift or with Farm Union Coffee Balance (if these forms of payment have been offered), in which case the monthly payments will be charged when your order is processed.

If the product you ordered is not available, we will allow you to order the same subject to inventory confirmation. If we cannot obtain the desired product, your order cannot be confirmed. For orders paid with gift cards, months without interest or with Finca Union Coffee Balance (if these forms of payment have been offered), we will refund the total amount that would have been paid.

We only allow purchases of products in quantities corresponding to the typical needs of an average household. This applies both to the number of products ordered in the same order and to the case in which the customer chooses to place several orders for the same product. In the event that a customer places an order for multiple units of the same product or multiple orders for the same product, we reserve the right to reduce the number of products ordered.


Several products available for purchase are covered by a warranty. For more information regarding the guarantees offered by Café Finca Union please visit our FAQ page.


When you use the apps created by Café Finca Union, you can grant us certain permissions from your device. Most devices provide you with these permission information.


The services of Café Finca Union and all the information, content, materials, products (including software) and other services included in or otherwise available to you through the services of Café Finca Union are provided by Café Finca Union on a basis "As is" and "as available", unless otherwise specified in writing. Café Finca Union does not make any representation or guarantee of any nature, expressly or implicitly, in relation to the operation of the services of Café Finca Union, or the information, content, materials, products (including software) or other services included in or otherwise available to you through the services of Café Finca Union, unless otherwise specified in writing. You expressly agree that your use of Café Finca Union services is at your own risk.

To the extent that is the maximum allowed under applicable law, Café Finca Union disclaims all warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a specific purpose. Café Finca Union does not guarantee that the services of Café Finca Union, information, content, materials, products (including software) and other services included in or otherwise available to you through the services of Café Finca Union, servers of Café Finca Union or electronic communications sent by Café Finca Union are free of viruses or other harmful components. Café Finca Union will not be liable for any damages of any nature resulting from the use of any Café Finca Union service, or any information, content, materials, products (including software) or other services included in or otherwise available to you. through the services of Café Finca Union, including without limitation direct, indirect, punitive, or consequential damages, unless otherwise specified in writing.

Some laws do not allow the limitation of implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above releases, exclusions, or limitations may not apply to you, and you may have additional rights. Releases, exclusions and limitations will apply to the maximum allowed under applicable law.


Please review our other policies posted on this website. These policies also govern your use of the Café Finca Union Services. We reserve the right to make changes to our website, policies, and these Terms of Use and Services at any time and your continued use of the Café Finca Union Services will certify your acceptance of such changes. If any of these conditions is considered invalid, null, or unenforceable for any reason, said condition will be considered independent and will not affect the validity and enforceability of any of the remaining conditions.


Any dispute or claim related to the use of the Finca Union Café Services, the products or services sold or distributed by Finca Union or through or these Terms of Service will be submitted and resolved at your choice, either through the administrative jurisdiction of the Federal Consumer Prosecutor's Office ("PROFECO") or through a mandatory arbitration conducted by the Mediation and Arbitration Commission of the National Chamber of Commerce ("CANACO") for which you and we waive any another jurisdiction that could correspond by reason of domicile or for any other cause. You and we agree that both you and we can sue before the competent courts in order to prevent violations or misuse of intellectual property rights.

In the arbitration procedure, there is no judge or jury and the review that a court can make of an arbitration award is limited. However, an arbitrator can make an individual sentence for damages and other benefits, on the same terms as a court, and must also follow the terms and conditions of the Gift Cards as a court would.

Contact information:

ADDRESS: Calzada Emiliano Zapata 940-A, Colonia Terán, ZIP: 29050 Tuxtla Gutiérrez, Chiapas, Mexico

What's App Empresarial: 961 6541460


Or visit our website

Payment methods

Debit or credit cards.

Payment in cash when picking up at the point of sale.

Payment Methods
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